Terms of service

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Terms of Service page describes the rules and guidelines for using a website or an application. It outlines the legal responsibilities of the user and the owner of the website or application.

Last updated: July 2025

Overview

General Terms and Conditions

1. Online Store Terms

2. General Conditions

3. Accuracy, Completeness And Timeliness Of Information

4. Modifications To The Service And Prices

Products and Services

5. Products Or Services (If Applicable)

6. Accuracy Of Billing And Account Information

Optional Features and Third-Party Links

7. Optional Tools

8. Third-Party Links

User Submissions and Personal Information

9. User Comments, Feedback And Other Submissions

10. Personal Information

Liability and Termination

11. Errors, Inaccuracies And Omissions

12. Prohibited Uses

13. Disclaimer Of Warranties; Limitation Of Liability

14. Indemnification

15. Severability

16. Termination

Miscellaneous

17. Entire Agreement

18. Governing Law

19. Changes To Terms Of Service

20. Contact Information

Overview

This website is operated by LunauraSleep.com. Throughout the site, the terms "we", "us", "our", "Lunaura" and "LUNAURA" refer to LunauraSleep.

 

LUNAURA offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

 

By accessing our website, browsing our store, or purchasing products from us, you engage in our Service and agree to be bound by these Terms of Service ("Terms").

 

These Terms apply to all users of the site, including without limitation browsers, customers, merchants, affiliates, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to all terms and conditions contained herein, you may not access the website or use any services.

 

Any new features, tools, products, or services added to the store shall also be subject to these Terms.

 

Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

1. Online Store Terms

By agreeing to these Terms, you represent that you are at least 18 years of age or the age of majority in your jurisdiction, that you have the legal capacity to enter into binding agreements, and that any information provided by you is accurate and current.

 

You may not use our products or website for any unlawful or unauthorized purpose. You must not violate any applicable laws or regulations, infringe intellectual property rights, transmit malware, viruses, or other harmful code, or attempt unauthorized access to our systems.

 

Any breach of these Terms may result in suspension or termination of access to our website and services.

2. General Conditions

We reserve the right to refuse service to anyone at any time for any lawful reason.

 

You understand that content transmitted through our website may be transferred across various networks and adapted to technical requirements.

Payment information is encrypted and handled through secure third-party payment processors.

 

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or misuse any portion of the Service without our prior written consent.

Headings within these Terms are for convenience only and do not affect interpretation.

3. Accuracy, Completeness And Timeliness Of Information

We strive to provide accurate information but do not guarantee that all information on this website is complete, current, or error-free.

 

Information provided on this website is for general informational purposes only and should not be relied upon as the sole basis for decision-making.

Historical information may be provided for reference only and may not be current.

 

We reserve the right to modify website content at any time without obligation to update information.

4. Modifications To The Service And Prices

Prices are subject to change without notice.

 

We reserve the right to modify, suspend, discontinue, or remove any aspect of the Service at any time without notice.

 

We shall not be liable to you or any third party for any modification, suspension, discontinuance, or price change.

5. Products Or Services (If Applicable)

Certain products may be available exclusively online and in limited quantities. All products are subject to our Returns & Refunds Policy: lunaurasleep.com/pages/shipping-and-refunds-policy.

 

We make reasonable efforts to display product colours and images accurately; however, we cannot guarantee that your device's display accurately reflects actual product appearance. We reserve the right to limit product quantities, refuse or restrict orders, discontinue products at any time, and modify product descriptions and pricing.

 

Product Disclaimer

The LUNAURA Halo Sleep Mask and LUNAURA Sculpt Gua Sha are wellness and beauty products only.

 

They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease, condition, or medical issue.

 

Any statements regarding sleep quality, relaxation, skincare, puffiness, circulation, facial sculpting, or wellness benefits are general informational statements and individual results may vary.

 

LUNAURA does not guarantee specific outcomes from use of its products.

6. Accuracy Of Billing And Account Information

We reserve the right to refuse, limit, or cancel any order at our discretion, including orders that appear to be placed by resellers, distributors, automated systems, or individuals suspected of fraudulent activity. We may also limit or cancel quantities purchased per person, household, or order, including orders placed under the same customer account, using the same payment method, or sharing the same billing and/or shipping address. If we modify or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided at the time the order was placed. By placing an order, you agree to provide accurate, complete, and current billing, shipping, contact, and payment information. Failure to provide accurate information may result in delays, cancellation of your order, or an inability to complete delivery

 

For more details, please review our Refund Policy: lunaurasleep.com/pages/shipping-and-refunds-policy

7. Optional Tools

We may provide access to third-party tools that we neither monitor nor control.

 

These tools are provided "as is" and "as available" without warranties or endorsements.

 

Your use of third-party tools is entirely at your own risk.

 

Future services, features, and tools introduced by LUNAURA may also be governed by these Terms.

8. Third-Party Links

Certain content, products, services, or features on our website may include links to or references to third-party websites, platforms, or services that are not owned or controlled by LUNAURA. These links are provided for convenience only and do not imply our endorsement or approval of any third party.

 

We are not responsible for the content, accuracy, availability, privacy practices, products, services, or activities of any third-party website or service. Any interactions, transactions, or dealings you have with third parties are solely between you and the relevant third party.

 

We encourage you to review the terms and privacy policies of any third-party website you visit. Your use of third-party websites and services is entirely at your own risk, and LUNAURA accepts no liability for any loss or damage arising from such use.

9. User Comments, Feedback And Other Submissions

If you submit reviews, feedback, testimonials, photographs, videos, social media tags, suggestions, ideas, or any other content ("User Content") to LUNAURA, whether through our website, social media platforms, email, or other channels, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and transferable licence to use, reproduce, modify, adapt, publish, distribute, display, translate, create derivative works from, and otherwise utilise such User Content in any media now known or later developed.

 

This licence includes, without limitation, the right to use User Content on our website, social media channels, advertising and promotional materials, email marketing campaigns, product pages, and other business communications.

 

By submitting User Content, you represent and warrant that you own the content or have obtained all necessary rights, permissions, and consents to provide it to us; that the content does not infringe, misappropriate, or otherwise violate any intellectual property, privacy, publicity, or other rights of any third party; and that the content is accurate, lawful, and not misleading.

 

You acknowledge that we are under no obligation to maintain, display, or use any User Content and may remove, edit, refuse to publish, or delete any User Content at our sole discretion, including where we believe it to be unlawful, inaccurate, offensive, defamatory, misleading, inappropriate, or inconsistent with our brand values or these Terms.

10. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

 

By using our website and services, you consent to the collection, use, storage, and disclosure of your personal information in accordance with our Privacy Policy and applicable privacy laws.

 

We take reasonable steps to protect your personal information; however, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

For further information regarding how we collect, use, and protect your personal information, please refer to our Privacy Policy.

11. Errors, Inaccuracies And Omissions

Occasionally there may be information on our website or within the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other matters.

 

We reserve the right to correct any errors, inaccuracies, or omissions and to change, update, or cancel orders if any information on the website is inaccurate at any time without prior notice, including after an order has been submitted.

 

We undertake no obligation to update, amend, or clarify information except where required by law.

12. Prohibited Uses

In addition to any other restrictions contained in these Terms, you must not use our website, products, or services for any unlawful, fraudulent, deceptive, or harmful purpose. This includes using the website to violate any applicable law or regulation, infringe intellectual property rights, harass or abuse others, submit false or misleading information, distribute viruses or malicious code, collect personal information without consent, engage in spam or phishing activities, scrape or harvest data, or interfere with the security, functionality, or operation of the website or related systems.

 

You must not use the website in any manner that could damage, disable, overburden, or impair our services or interfere with any other person's use and enjoyment of the website.

 

We reserve the right to suspend, restrict, or terminate your access to our website and services if we reasonably believe you have engaged in any prohibited conduct or otherwise breached these Terms..

13. Disclaimer Of Warranties; Limitation Of Liability

To the maximum extent permitted by law, LUNAURA provides the website, products, and services on an "as is" and "as available" basis. While we strive to ensure that our website and services operate reliably and that product information is accurate and up to date, we do not guarantee that the Service will be uninterrupted, secure, error-free, or free from defects, viruses, or other harmful components. We also do not warrant that any results obtained from the use of the Service will be accurate, complete, or reliable.

 

To the fullest extent permitted by law, LUNAURA and its owners, directors, employees, contractors, affiliates, suppliers, service providers, and agents shall not be liable for any loss, damage, cost, or expense arising from or related to your use of, or inability to use, the website, products, or services. This includes, without limitation, losses arising from website interruptions, technical failures, delays in shipping or delivery by third-party carriers, reliance on information contained on the website, or unauthorized access to data or communications. We are also not liable for any indirect, incidental, special, punitive, exemplary, or consequential damages to the extent permitted by law.

 

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies available under the Australian Consumer Law or any other applicable legislation that cannot lawfully be excluded. Where liability cannot be excluded, our liability is limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless LUNAURA and its owners, directors, employees, contractors, affiliates, suppliers, service providers, agents, successors, and assigns from and against any claims, demands, liabilities, damages, losses, costs, expenses, or legal fees arising out of or relating to your breach of these Terms, your misuse of the website, products, or services, your violation of any applicable law or regulation, your infringement of any intellectual property or other rights of a third party, or any content, information, or materials submitted by you through the website. This indemnity applies to the fullest extent permitted by law and survives the termination of these Terms.

15. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be severed from the remaining Terms and shall not affect the validity or enforceability of any remaining provisions.

 

The remaining provisions shall continue in full force and effect.

16. Termination

These Terms remain effective unless and until terminated by either you or LUNAURA.

 

You may terminate these Terms at any time by ceasing use of our website and services.

 

We reserve the right to suspend, restrict, or terminate your access to the website, products, or services at any time, without notice, if we reasonably believe you have breached these Terms or engaged in conduct that may harm LUNAURA, our customers, or our business.

 

Any obligations and liabilities incurred prior to termination shall survive termination.

17. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, and any other policies published on our website, constitute the entire agreement between you and LUNAURA regarding your use of the website and services.

 

These Terms supersede any prior agreements, understandings, communications, or representations, whether oral or written.

 

Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.

18. Governing Law

These Terms of Service and any separate agreements whereby we provide products shall be governed by and construed in accordance with the laws of Australia.

 

You irrevocably submit to the exclusive jurisdiction of the courts of Australia and any courts entitled to hear appeals from those courts.

19. Changes To Terms Of Service

We reserve the right, at our sole discretion, to update, modify, replace, or amend any part of these Terms at any time.

 

Changes will become effective immediately upon posting to our website unless otherwise stated.

 

It is your responsibility to review these Terms periodically for updates.

Your continued use of our website or services following the publication of any changes constitutes acceptance of those changes.

20. Contact Information

Questions regarding these Terms of Service should be directed to:

LUNAURASLEEP

Website: www.lunaurasleep.com

Email: info@lunaurasleep.com

We will endeavour to respond to all enquiries within a reasonable timeframe.

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