Terms of Service

Welcome to Lunaura Sleep. By visiting our website or buying from us, you agree to these terms. Please give them a quick read. If you do not agree, please do not use the site.

In these terms, "we", "us" and "Lunaura Sleep" mean Lunaura Sleep, Western Australia 6171, Australia. "You" means the person using the website or placing an order.

Using our website

You agree to use our website for lawful purposes only. You must not:

  • Use the site in any way that breaks a law or regulation
  • Try to gain unauthorised access to our systems or other users' accounts
  • Introduce viruses or harmful code
  • Copy, scrape or resell our content without our written permission

We may update, suspend or remove parts of the website at any time without notice.

Products and pricing

All prices are in Australian dollars (AUD). We currently offer the Lunaura Sleep Halo 3D Eyemask, the Lunaura Sleep Sculpt Gua Sha, and a bundle of the two.

We do our best to show our products and their colours accurately, but your screen may display them slightly differently. Prices and product availability can change at any time without notice. If we make a pricing error, we may cancel the order and refund you in full.

Our products are designed for personal comfort and self care. They are not medical devices and are not intended to diagnose, treat or cure any condition. If you have a skin condition, an injury, or any health concerns, please speak to a health professional before use.

Orders and payment

When you place an order, you are making an offer to buy. We may accept or decline it for reasons such as stock availability, pricing errors or suspected fraud. Your order is confirmed once you receive our confirmation email.

Payments are processed securely through Shopify Payments and other payment methods shown at checkout. We do not see or store your full card details. You confirm that you are authorised to use the payment method you provide.

Please make sure your contact and delivery details are accurate. We are not responsible for orders sent to an incorrect address that was entered at checkout.

Shipping and delivery

We ship within Australia and to selected international destinations. Delivery times are estimates only and can be affected by carriers, customs and events outside our control. Full details on processing times, rates and delivery are on our Shipping and Returns page.

Risk of loss passes to you once the carrier delivers your order to the address you provided. International customers are responsible for any customs duties, taxes or import fees charged by their country.

Returns and refunds

We offer a 30 day return policy on unused and unopened items in their original packaging, along with exchanges and support for damaged or defective products. The full process is on our Shipping and Returns page and forms part of these terms.

Nothing in these terms removes any rights you have under the Australian Consumer Law, including guarantees that our products are of acceptable quality and match their description.

Intellectual property

Everything on this website belongs to Lunaura Sleep or is used with permission. That includes our name, logo, product designs, photos, videos, text and layout.

You may view and share our content for personal, non commercial use, such as sharing a product link with a friend. You may not copy, modify, distribute or use our content for commercial purposes without our written permission.

Reviews and user content

If you send us a review, photo or message, you give us permission to use it on our website and marketing, with your first name only. You confirm that it is yours to share and that it does not break any laws or the rights of others. We may remove content at our discretion.

Third party links and services

Our website may link to other websites or use services run by other companies, such as Shopify. We do not control these and are not responsible for their content or practices. Our Privacy Policy explains how we handle your information.

Limitation of liability

We take care to run a reliable website and to supply quality products. However, to the fullest extent allowed by law:

  • We provide the website and content on an "as is" and "as available" basis
  • We are not liable for indirect or consequential losses, or loss of profit or data, arising from your use of the website or products
  • Our total liability for any claim relating to an order will not be more than the amount you paid for that order

Nothing in these terms excludes or limits any right or remedy you have under the Australian Consumer Law that cannot be excluded. Where the law allows us to limit our liability for a breach of a consumer guarantee, we may limit it to replacing or repairing the product, or paying for it to be replaced or repaired.

Governing law

These terms are governed by the laws of Western Australia, Australia. Any dispute will be handled by the courts of Western Australia, and you agree to submit to their jurisdiction.

Changes to these terms

We may update these terms from time to time. The version on this page is the one that applies when you use the site or place an order.

Contact us

Questions about these terms? Reach out any time.

Lunaura Sleep
Western Australia 6171, Australia
Email: info@lunaurasleep.com